Client-Coach Terms of Agreement

Rights, Responsibilities, Policies & Procedures Outline

This Agreement is entered into by and between: Coach Becky of A Better You with Coach Becky LLC and you, the Client, whereby Coach Becky agrees to provide Coaching Services for the Client focusing on the implementing of the Trim Healthy Mama Lifestyle (also known as THM/The Plan). 

Definition of Life/Lifestyle Coach: a coach is someone in which to have a healthy and positive sounding board to investigate, research and develop your plans and ideas with whom has specialized training in helping you learn to organize your thoughts, develop your ideas and structure your ideas into steps working towards your chosen goals.  In short, a coach is someone who is also a part of your support network… They are there to help and support you in turning your desires into choices, and your choices into actions!  A coach is someone who can help you learn things about yourself you may not be aware of and who can help you explore all of your options so you can make well-informed decisions that will help you get the results that are right for your specific needs. I try my best to be a “non-directive coach.”  My desire is not to intervene, but to encourage (which literally means “to lend courage”).  I want to support you in your own thought process in overcoming your challenges and eliminating the things that are blocking you from reaching your wellness goals. 

What a Life/Lifestyle Coach is NOT:

  • Counseling or therapy. These start from the premises of  “something is wrong and needs fixing.”  Coaching starts from the premises of  “wholeness”… You already have wonderful strengths, talents, and gifts inside you that just need further development.
  • Not a medical alternative. It needs to be clearly understood that while coaching can benefit your health and wellness.  It is not a medical treatment nor is it a treatment alternative for mental health services.
  • Coaching is not mentoring. A mentor is someone you model yourself after… Well, there is nothing wrong if you should choose to utilize my suggestions and guidance to model your approach to the THM lifestyle.  It is important you understand the way I do THM is not “the only way” of doing the plan.  My goal is to help you develop your way of living the THM lifestyle.  It’s important that the way you do THM fits how you live, your family, your budget, your career, your hobbies and interest, and ultimately every aspect of your life.  This is your personal wellness journey, and while we are both headed to the same destination on the trim-train, we may need to take very different routes… And that is perfectly okay.
  • Definition of Life/Lifestyle Coaching: Coaching is not only a service but a partnership. It is also a relationship that will require effort, commitment, and teamwork from BOTH parties.  It is designed to facilitate the development of your personal weight-management and wellness goals and to develop and carry out a strategy/plan for achieving those goals. Your results from coaching largely depend on your readiness and willingness to change.  This will be more difficult at times.  While you may want to change, you may find that you are not ready to do so. When this occurs, we may have to slow down and work through some issues.  Most people fail at obtaining goals because the goals they set are not set at their current level of readiness.  Should this occur, we will work through this together, one baby step at a time when and if the need should arise, pacing ourselves in the building of a strong foundation as we prepare to climb mountains together. 

1) Coach-Client Relationship

A. Coach agrees to maintain the ethics and standards of behavior befitting our professional relationship.

B. The Client is solely responsible for creating, implementing and maintaining his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach.  Client understands coaching is not therapy and is not a substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.

C. Client further acknowledges that he/she may terminate or discontinue the coaching relationship at any time.

D.  Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education, and The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.

E. Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.

F. The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program. Dishonesty or willful under-participation may result in termination of this agreement and discontinuance of services without a refund.

G. The client understands and agrees to maintain a food journal as a vital part of their coaching program and agrees to maintain one as long as the coach feels it is necessary. This does not need to be continued once the coach feels your understanding of the THM plan is solid, and progress is satisfactory.

2) Services Specific to 1-on-1 Coaching:

The parties have agreed to engage in a  “Coaching Program” via online and/or telephone meetings (each week included one session via phone and unlimited email, Text, and PMs). The Coach is available to the Client via e-mail, text message & Facebook messenger during “coaching hours”. Coaching hours are Monday through Friday from 10:00 a.m. to 4:00 p.m. EST. Clients may e-mail, text message, and/or PM using Facebook Messenger any time that is convenient for them 24 hours a day, 7 days a week so long as it’s understood timely responses are only available during “coaching hours” In addition, I do not answer texts, PMs or e-mails while I am with a client, but rather between appointments. The Coach reserves the right to alter the coaching hours as needed while giving 7 days notice to the Client.

3) Fees

All services are paid in advanced. The refund policy in effect for the term of this Agreement is as follows:  All sales are final.  While I do not offer refunds, your remaining sessions can be placed on hold for up to 60 days should something arise where you need to take a break from your coaching program. Coaching will resume, based upon the coach’s availability.  Fees and dates of services are in accordance with the package you purchase and can always be found on your Purchase Receipt.

4) Confidentiality

This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, will be kept confidential. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent. Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.  (h) The one exception to the above aforementioned is in matters of medical emergencies.  If at any point the Coach feels or is made aware of a life-threatening situation (or own that will result in harm to any person) the Coach will immediately notify the appropriate authorities.

5) Appointments Specific to 1-on-1 Coaching:

The time of your coaching sessions will be determined by coach availability and based on a mutually agreed upon time that works best for both Client & Coach. The Coach is responsible for initiating all scheduled calls.  If no answer I will leave a message (if possible) and try once more 5 minutes later.  If no answer on the second call placed, the appointment is considered canceled. If the Coach is calling from any other number for a scheduled call, the Client will be notified before the scheduled appointment time.  The office line is (740) 506-1589 (See Cancellation Policy below)

6) Cancellation Policy Specific to 1-on-1 Coaching:

Client agrees that it is the Client’s responsibility to notify the Coach 24 hours in advance of the scheduled appointment should a client be unable to make their appointment/call time. Appointments/calls can be rescheduled with no consequence if 24-hour notice is given (times are always based on EST).  I allow for one missed appointment with less than 24-hour notice, after that all proceeding cancelations will result in forfeiture of the session.

7) Facebook

For 1-on-1 coaching: Client agrees that they will adhere to all group guidelines when participating in “official” THM Facebook groups.   This means all images and infographics with my website address may not be shared/posted in “official” Facebook groups per their guidelines.

For group coaching: Client agrees that the materials I give and share are for my clients only. Do not give out the information I give you or share it on social media in any way. Client agrees that they will adhere to all group guidelines in Coach Becky’s Facebook Group, and when participating in “official” THM Facebook groups. This means all images and infographics with my website address may not be shared/posted in “official” Facebook groups per their guidelines.

 8) Limited Liability

Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, expressed or implied with respect to the coaching services negotiated, agreed upon and rendered.  In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered.  The Client accepts full responsibility for the outcome of successfully reaching their goals and clearly understands that while a coach can assist them, they ultimately cannot guarantee another person’s success.  Only you, the client can guarantee that.

9)Entire Agreement

This document reflects the entireagreement between the Coach and the Client and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both the Coach and the Client.

10) Dispute Resolution

If a dispute arises out of this agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to 30 days once notice has been given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.

11) Severability

If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable.  If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

12) Waiver

The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party’s right to subsequently enforce and compel strict compliance with every provision of this Agreement.

13) Applicable Law

This Agreement shall be governed and construed in accordance withthe laws of the State of Ohio, without giving effect to any conflicts of law’s provisions.

14) Binding Effect

By checking the Client-Coach Agreement box, I agree to be bound by this agreement.

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